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ear administrator, due to the epidemic, I can't use onetap on my original address and computer. If you see it, can you reset hwid for me? My hwid request was rejected why idk. Can you approve or tell me why? thank you very much!

Dear administrator, I can't use onetap on my original address and computer due to the epidemic virus. If you see it, can you reset hwid for me? Can you agree or tell me why? thank you very much!